Shipping to Europe:
Orders get initially shipped from our warehouse in Ottawa, Ontario, Canada to our European warehouse located in the Netherlands via UPS. This allows us to collect VAT and pay for all import duties and custom processing fees on your behalf. VAT is already included in the price. No surprise fees on your end when your package arrives. Your parcel is then shipped local courier (DPD) via Netherlands to you.
If you are looking to return or exchange an item, please email us: firstname.lastname@example.org